How Did We Do? Smart Meter Top-up

E is a British owned
energy supplier based
in Birmingham.

E is a British owned energy supplier based in Birmingham. We ensure everything is simple and straightforward for our customers.

Our focus is on keeping costs down so you pay less. E is all about saving money.

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Coronavirus Update

Advice to our customers

We want to reassure you that we’re working to ensure our services run as smoothly as possible during these difficult times. The safety of our customers and our employees is our main priority and please know that we are working closely with government, health organisations, the energy regulator Ofgem and consumer advice organisations to ensure we continue to follow the very latest advice and are as prepared as we can be. We are currently operating with a reduced workforce so we are temporarily changing our opening hours to Monday to Friday 8am – 7pm and Saturday 9am – 5pm.

Where possible, please try our FAQ’s which you will find here. We’ve also listed below some useful tips for these unprecedented times.

Our Useful Tips

Top-up Regularly: Keep an eye on your credit balance and make regular top-ups so you don’t run out of credit. It’s a good idea to top-up more than you usually would, whenever you can

Friendly Credit: You have access to friendly credit which means you will not lose electricity during the following hours:

  • Traditional meter – Monday to Saturday 8pm – 8am and all day Sunday and Bank Holidays until 8am on our next working day
  • Smart meter – Monday to Friday 3pm – 10am and all day Saturday, Sunday and Bank Holidays until 10am on our next working day

Emergency Credit: If you can’t get out to a PayPoint, Payzone or Post Office and have run out of gas or electricity, you can use the emergency credit facility on your prepayment meter

  • Traditional meters - £10
  • Smart meter - £15

Top-up from Home: If you have a smart meter, download our app from the app store or google play or top-up via our website. For more information, visit www.e.org/smart-meter/existing-customer

Friends or Family Support: Ask a trusted friend or family member to top-up your meter for you. If your meter is outside, leave the meter box unlocked if it is safe to do so

Saving Energy: There are plenty of small changes you can make that will save energy and money. For more information, visit www.e.org/saving-energy

Smell gas? Power cut? Visit www.e.org/support

The Coronavirus pandemic will affect the income of families throughout the UK therefore, the government have issued information on how you can claim certain benefits during these challenging times.

To keep up to date with the latest advice, visit www.gov.uk.

We ensure everything is simple and straightforward for
our customers.

Our focus is on keeping costs down so you pay less. E is all about saving money.

Switch to us

Why Choose E?

We're here to save you money

Great Prices

Dual Fuel Loyalty Credit £50

Refer a Friend £20

Warm Home Discount

Our Customers Say

  • “I contacted E because I had a problem with my gas top up. I spoke to a very helpful chap by the name of Mo. I must say that he was so pleasant to talk to and went over the problem and the solution several times. I'm delighted with my experience today, the problem was solved within an hour, I'm one very happy customer, thank you very much Mo!”

  • “I have to recommend this company to my friends and family, the customer service is outstanding and very quick to reply, and once help is given it's nice to get a follow up reply. 10 out 10, guys and girls, keep up the fantastic service you all provide.”

  • “So far I have found the customer service to be exceptional. They are always very polite and efficient the issue is always resolved promptly. I also love the convenience of the app and smart meters.”

  • “My experience with E was a lovely and really informational one, and the help that was given throughout was really good quality. The phone calls were quick and very reliable. Thank you for all the help and the effort put into making customer service top priority.”

  • “I got through to customer service very quickly, the man I spoke to was extremely helpful and patient. I was stuck trying to put my electric on and he explained everything perfectly.”

  • “I would highly recommend E for dual fuel they are fast and efficient and it’s brilliant to see for yourself how much you use per day on your gas and electric. Also I like the app on my phone to pay direct, no going to find a shop has saved me a lot of time in my working life and family life so I thank you for that, keep up the good work.”

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*The £50 credit is a one off payment redeemable after your first year of prepayment dual fuel supply only (subject to qualifying tariff & excluding change of tenancy).

**Subject to Terms and Conditions.