Information you give us. We receive and store any information you provide to us. For example, we collect personal information such as your name, address, mobile phone number and email address, when you register a user account in the service. Some information may also have been given to us prior to your registration in the service, due to your contractual relationship with us. We also collect information you provide to us regarding your household, such as heating type, living space and similar. You can choose not to provide us with certain information, but then you may not be able to register an account or take advantage of all features of the service.
Information we collect about you. When you use the service, we may collect information about your household from your electricity meter, sensors & devices connected to the service or information asked for in the service. Information collected from such sources, may include information about your electricity consumption, type of household, zip code and location of your supply point and information about temperature. We may also collect information about your use of the service, e.g. how you use the service, including page response times and settings.
E (Gas and Electricity) Ltd processes personal data for the following purposes and based on the following legal bases:
In addition, we may disclose information about you if we are required to do so by law or legal process, or to law enforcement agencies following an appropriate request.
Please note that we will not sell your personal details to third parties, unless we have your permission to do so.
We always strive to process your MySmartE data within the EU/EEA. The data may however in certain situations be transferred to, and processed in, a destination outside of the EU/EEA by a supplier or subcontractor. In such cases, E (Gas and Electricity) Ltd will take all reasonable legal, technical, and organisational measures to ensure that your data is treated securely and with an adequate level of protection compared to and in line with at least the level of protection offered within the UK.