How Did We Do? Smart Meter Top-up

Want to join our team at E?

Want to join our team at E?

As the number of our happy customers grows, so does the size of our happy team.

Our success is dependent on us attracting the right people so we are continually recruiting to ensure our customers are supported in the best possible way by the best possible people.

At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service along with enrolment into a Company pension plan with a generous employer contribution. We also offer discounted membership to a local gym as well as access to a discount website which provides hundreds of offers on major high street brands, restaurants, holiday companies and many more.

Our office is conveniently located within a few minutes’ walk of Birmingham International train station or alternatively, we provide free onsite car parking.

Interested? Send us your CV

Send Your CV

As the number of our happy customers grows, so does the size of our happy team.

Our success is dependent on us attracting the right people so we are continually recruiting to ensure our customers are supported in the best possible way by the best possible people.

At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service, enrolment in to a Company pension plan with a generous employer contribution and the option to join a childcare voucher scheme. We also offer discounted membership to a local gym as well as access to a discount website which provides hundreds of offers on major high street brands, restaurants, holiday companies and many more.

Our office is conveniently located within a few minutes’ walk of Birmingham International train station or alternatively, we provide free onsite car parking.

Interested? Send us your CV

Send Your CV

Current job openings

Current job openings

Customer Service Representative

Call Centre

As a Customer Service Representative in our Call Centre, you will be handling customer enquires over the telephone, delivering a friendly, helpful and efficient service to every customer. This is an opportunity for someone with previous experience in a customer service environment who is enthusiastic and able to work effectively in a fast paced environment.

Responsibilities:

Answer inbound customer calls
Resolve a range of customer enquires
Problem solving
Offer advice and guidance
Update our internal systems

Skills and Experience Required:

Previous customer service experience
Good communication and listening skills
Professional and friendly approach to work
Flexible approach to working hours and tasks required by the business
Good problem solving skills
Adaptable to change
IT literate
Experience in CRM desirable
Ability to work in a fast paced environment
Industry knowledge desirable

Job Type: Full-time
Shifts: 39.5 hours per week covering Monday to Friday 8am – 7pm and Saturday 9am – 5pm
Salary: £19,000/year
(annual increase of £1000 up to a maximum of £24,000/year)


Current job openings

Customer Service Representative

Outbound

This is an excellent opportunity for someone with a confident telephone manner and fantastic communication and listening skills to join our Outbound Team. As an Outbound Customer Service Representative, you will be responsible for calling new customers, offering guidance on the switching process and answering any questions they may have.

Responsibilities:

Outbound calls to new customers (no cold calling)
Ensure customer enquiries are dealt with in a timely and efficient manner
Offer excellent customer service at all times
Work closely with our retention team
Guide customers through the switching process
Consolidate new customers

Skills and Experience Required:

Previous customer service experience desirable
Excellent telephone manner
IT literate
Ability to build rapport with customers
Excellent communication and organisation skills
Enthusiastic
Self-motivated with an ability to multi task
Ability to work in a fast paced environment

Job Type: Full Time
Monday to Friday with occasional Saturday working
Salary: £17,000 /year


Current job openings

Field Sales Advisor

Field Based

We are recruiting for driven, ambitious, Energy Field Sales Advisors to join our national field based team.

Working door to door and using our bespoke iPad app, you will visit potential customers promoting the tariffs we offer and the benefits of switching to E. You will also be able to offer potential new customer the opportunity to have a Smart Meter installed in their home.

We offer competitive, uncapped commission and on average, our Advisors will earn between £800 - £1100 per week, although many will achieve more.

Responsibilities:

Promoting our competitive tariffs to potential new customers
Providing an estimated comparison with their current supplier
Promoting the benefits of switching to E

Skills and Experience Required:

Previous experience in face to face sales is essential i.e. Field sales, venue sales, Door to door sales, Canvassing, Direct sales
Knowledge of the energy industry is desirable but not essential
Highly motivated with a positive work ethic
Excellent communication and interpersonal skills with the ability to relate to all levels of consumer
Positive ‘can do’ attitude

Additional Information

Please be aware that previous face to face sales experience is an essential requirement for this role, applications will only be considered if they meet this criteria.

We offer excellent benefits comprising of; uncapped commission, up to £50 per contract, no bond taken, weekly invoicing, weekly pay, electronic walk lists, full uniform, iPad with ongoing training, competitive employee referral bonus.

Job Type: Full Time


Current job openings

Data Quality Advisor

We are looking for an enthusiastic individual to join our new Data Quality Team. As part of the team, you will be responsible for analysing and resolving industry data exceptions, liaising where necessary with industry third parties and customers.

Responsibilities:

Resolving complex industry data mismatches and queries
Managing daily processes and providing daily reporting
Building and maintaining day to day relationships with industry 3rd parties
Contacting customers as required to aid swift resolution of data issues
Working to defined quality standards and service level agreements (SLA’s)
Identifying areas of improvement and helping to improve business effectiveness

Skills and Experience Required:

Experience in the energy utility industry
Knowledge of the principal gas and electricity data flows
Knowledge of gas and electricity metering
Knowledge of industry settlement performance measures
Strong and effective written and verbal communication skills
Experience of liaising with 3rd parties
Problem solving skills, attention to detail and high level of accuracy

Shifts: Monday to Friday 8am – 6pm (a degree of flexibility is required due to operational needs and demands of the business and you may be asked to work up to 7pm) and 1 in 3 Saturdays 9am – 5pm.
Salary: £19,000 per annum


Current job openings

Customer Relations Manager

As a Customer Relations Manager you will be responsible for ensuring all customer complaints and written enquiries are handled in a satisfactory and timely manner. You will be required to measure the performance of your team and accurately report on it both internally and externally, including reporting to our regulator Ofgem.

We are looking for an experienced relations manager who has a proven ability of managing external partner relationships whilst driving internal efficiencies to ensure all SLAs are met.

Responsibilities:

Ensure all complaints are resolved efficiently in line with SLAs and regulatory obligations
Manage several work streams and allocate work to the complaints team of 6 FTE
Regularly engage with and establish good relationships with senior managers, the Citizen’s Advice, Ombudsman and Ofgem, our regulator, in order to oversee the handling of external complaints and to report on the performance of the team
Lead and develop a team through coaching and performance management, identifying training needs
Be the point of escalation for any unresolved complaints including fully investigating all elements of the complaint and accurately documenting according to internal policies and procedures
Proactively handle an array of employment relation issues in accordance with company procedure
Demonstrate strong leadership skills, driven by achieving/exceeding predetermined company targets and KPI’s
Identify areas for continuous improvement with a problem-solving approach in order to drive exceptional customer service

Skills and Experience Required:

At least two years’ experience managing a complaints or customer relations teams
Experience within the energy sector beneficial
Experience in reporting, presenting to stakeholders and creating and signing off all written complaints communication
A strong background in complaints and team management
Be a great communicator with exceptional interpersonal and written skills
Ability to take ownership of work and be creative in problem-solving
Have the ability to demonstrate a logical and methodical approach to work, with excellent organisational and time management skills

Job Type: Full Time
Shifts: 8 hours between Monday to Friday 8am – 7pm
Salary: £35,000/year


Current job openings

Customer Service Manager

Call Centre

As the Customer Service Manager, you will be responsible for the daily running and management of the call centre function through the effective use of resources - monitoring all aspects of team performance during our operating hours. You will have responsibility for meeting customer service targets as well as planning areas of improvement and development. You will ensure your team of 7 Team Managers and their 60 Customer Service Representatives are managed, supported, mentored and developed appropriately whilst ensuring they are compliant with company and industry policies and procedures. You must possess the ability to build and maintain professional and courteous relationships with customers, including third parties, ensuring the highest communication standards are maintained whilst providing clear and accurate information.

Responsibilities:

Conduct regular 1:1’s with Team Managers and continue to deliver ongoing training and development
Along with Team Managers, deliver and monitor department KPIs including call targets
Direct the daily operation of the customer service team, including intra-day workflow
Handle complex and escalated customer service issues
Identify process improvements and drive change in order to improve efficiency within the business
Develop and implement customer service policies and procedures in response to regulatory and business needs
Along with the management team, you will be responsible for maintaining an open and dynamic work environment
Be a motivational influence to Team Managers and their employees
Act as a role model for leadership and performance management practices
Maintain a healthy, positive culture of team working, development and succession planning
Track customer complaint resolution, and route cause analysis
Report MI to key stakeholders
Regularly engage with and establish good relationships with senior managers, the Citizen’s Advice, Ombudsman and Ofgem, our regulator.

Skills and Experience Required:

Experience in inbound high-volume call centre management
Experience managing managers
In depth knowledge of customer service principles and practices
Competent to handle all levels of ER and HR issues
Internal and external stakeholder management
A high level of commercial acumen
Strong leader with confident and clear communication skills
Flexible approach with strong problem solving skills
Proficient in MS Office applications
Proficient in CRM systems

Job Type: Full Time, 40 hours per week
Salary: £35,000 - £40,000 /year depending on experience


Current job openings

Customer Service Representative

Smart Metering

As a Smart Support Representative you will be involved in the administration and implementation of E’s smart meter roll out. The role will be varied and suitable for somebody who has worked in the energy industry. You must be extremely confident on the phone and a good communicator.
The role would be ideal for a person who enjoys taking responsibility and ownership of multiple tasks and has the determination to follow them through to completion.

Responsibilities:

Receiving live escalation calls transferred from the Call Centre concerning smart meters
Resolving and tracking complex smart meter issues
Handling complaints and logging appropriately
Building close relationships with third party meter installers
Answering calls from engineers and assisting on a live installation
Reviewing install outcome files and taking appropriate action
Carrying out quality checks on the information held in SFE
General administration
Other tasks within the project team

Skills and Experience Required:

Excellent communication skills and a strong customer focused attitude
Attention to detail and demonstrate a high level of accuracy
Positive attitude to take on additional tasks given by the manager
Strong customer service, negotiation and resolution skills
At least one year’s energy supply customer service experience
Good organisation and time management skills
Desire to take ownership of issues and 'go the extra mile'
Resilience and tenacity
Self-motivated with strong organisational skills and an ability to multi task
Ability to work in a fast paced environment
IT literate

Job Type: Full Time
Salary: 19,000 /year


Current job openings

Senior Technical Analyst

Smart Metering

We are looking for an enthusiastic individual with an excellent understanding of smart metering systems to join our Smart Team as a Senior Technical Analyst.

Responsibilities:

Monitor ongoing smart metering operations and identify anomalies
Lead investigation into anomalies and defects
Lead interaction with relevant 3rd Parties to understand and resolve issues
Maintain smart metering technical knowledge base
Identify and implement smart process improvements in conjunction with operational teams

Skills and Experience Required:

Strong analytic and problem-solving skills
Excellent understanding of SMETS2 smart metering and eco-system
Knowledge of DCC-enrolled SMETS1 metering
Experienced in investigation of smart meter operations
Experience of issue resolution with third parties involved in smart meter operations
Broad knowledge of technologies supporting smart metering
Able to work with and support in-house smart operations team
Good communication/interpersonal skills - able to explain complex concepts to 3rd parties and senior management and obtain sign-on for improvement/change

Job Type: Full Time
Salary: £35,000.00-£40,000.00 /year depending on experience


Current job openings

Customer Service Trainer

Call Centre

We are looking for a Customer Service Trainer to define and deliver the training needs of our call centre function. The successful applicant will be responsible for the design, development, delivery and assessment of our customer service training and coaching programme. You will deliver induction training for new employees and support ongoing development of existing employees, ensuring they can deliver a high quality customer journey which meets all service and quality standards.
You will need to demonstrate a successful track record of delivering excellent customer service and provide guidance to customer service employees on the process of handling enquiries.
This role will suit an articulate individual, who is well organised and a minimum of 2 years training delivery experience.

Responsibilities:

Research, propose, design and maintain engaging training workshops to increase employee skill and confidence
Deliver induction training to all customer service employees
Maintain a library of training materials and training records ensuring they are constantly updated
Engage with the Quality Team to identify training gaps
Assist the Training Manager to manage all training requirements for various customer operations
Liaise with Team Managers following 1-1 reviews to identify training needs
In conjunction with the Training Manager, create an annual training plan
Create a range of individual training, coaching and monitoring techniques to suit differing needs
Abide by all regulatory and compliance requirements in carrying out the requirements of the role

Skills and Experience Required:

At least 2 years’ experience writing and delivering classroom based training
Experience within the Energy Industry is beneficial
Strong communication skills across all levels
Excellent written skills
Good knowledge of Microsoft standard packages – Word, Excel and PowerPoint
Highly motivated with the ability to motivate others
Ability to report to senior managers

Shifts: 37.5 hours per week covering Monday to Friday 8am - 7pm
Salary: £26,000 /year


Current job openings

Senior Data Analyst

We have an opportunity for a Senior Data Analyst to join our team. The individual should have a good understanding of database environments with the ability to harness a range of methods to manipulate data and automate processes.

Responsibilities:

The role will be varied but at its core, will involve the preparation, analysis and processing of a broad range of data, examples include; smart meter customer targeting, customer service call handling metrics, commercial insights and regulatory reporting to Ofgem and government. Most reporting will involve working closely with the wider business, to assist with operational targets and monitoring, as well as providing dashboards and MI insights to inform the company’s strategic decision making. An eye for detail is essential as are good communication skills and the ability to articulate effectively and professionally at all times with both technical and non-technical colleagues.

Skills and Experience Required:

Manipulate and analyse data and develop algorithms using SQL (Particularly using SQL Server)
Competent at optimising code with an understanding of execution plans and how data types, indexes, structures can impact the performance of large data operations
Develop reports in Excel, SSRS and Power BI Desktop
Develop ETL processes using SSIS
System and database administration to automate routine tasks
Able to work under pressure in a fast-paced, ever-changing environment
Ability to work on own initiative
Excellent time management skills
Communicate effectively with personnel at all levels

Job Type: Full Time
Salary: Depending on experience