Current job openings

Customer Service Representative

Call Centre

As a Customer Service Representative in our Call Centre, you will be handling customer enquires over the telephone, delivering a friendly, helpful and efficient service to every customer. This is an opportunity for someone with previous experience in a customer service environment who is enthusiastic and able to work effectively in a fast paced environment.

Responsibilities:

Answer inbound customer calls
Resolve a range of customer enquires
Problem solving
Offer advice and guidance
Update our internal systems

Skills and Experience Required:

Previous customer service experience
Good communication and listening skills
Professional and friendly approach to work
Flexible approach to working hours and tasks required by the business
Good problem solving skills
Adaptable to change
IT literate
Experience in CRM desirable
Ability to work in a fast paced environment
Industry knowledge desirable

Job Type: Full-time
Shifts: 39.5 hours per week covering Monday to Friday 8am – 7pm and Saturday 9am – 5pm
Salary: £21,500/year
(annual increase of £1000 up to a maximum of £25,000/year)

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Current job openings

Customer Onboarding Advisor

This is an excellent opportunity for someone with a confident telephone manner and fantastic communication and listening skills to join our Outbound Team. As a Customer Onboarding Advisor, you will be responsible for calling new customers, offering guidance on the switching process and answering any questions they may have.

Responsibilities:

Making outbound calls to new customers (no cold calling) during the onboarding process
Validating the customer’s details and confirming that they are happy with the customer service they have received
Ensuring customer enquiries are dealt with in a timely and efficient manner
Offering excellent customer service at all times
Working closely with the retention team to guide customers through the switching process and consolidate new customers

Skills and Experience Required:

Previous customer service experience
Excellent telephone manner
Computer literate
Ability to build rapport with customers
Excellent communication and organisational skills
Enthusiastic, self-motivated with an ability to multi task
Ability to work in a fast paced environment
Attention to detail

Job Type: Full Time
Salary: £21,500 / year
Hours: 37.5p/w between 9.30am and 6.30pm Monday-Friday on a rotational basis, some Saturdays 9.30am -1.30pm

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Current job openings

Field Sales Advisor

Field Based

We are recruiting for driven, ambitious, Energy Field Sales Advisors to join our national field based team.

Working door to door and using our bespoke iPad app, you will visit potential customers promoting the tariffs we offer and the benefits of switching to E. You will also be able to offer potential new customer the opportunity to have a Smart Meter installed in their home.

We offer competitive, uncapped commission and on average, our Advisors will earn between £800 - £1100 per week, although many will achieve more.

Responsibilities:

Promoting our competitive tariffs to potential new customers
Providing an estimated comparison with their current supplier
Promoting the benefits of switching to E

Skills and Experience Required:

Previous experience in face to face sales is essential i.e. Field sales, venue sales, Door to door sales, Canvassing, Direct sales
Knowledge of the energy industry is desirable but not essential
Highly motivated with a positive work ethic
Excellent communication and interpersonal skills with the ability to relate to all levels of consumer
Positive ‘can do’ attitude

Additional Information

Please be aware that previous face to face sales experience is an essential requirement for this role, applications will only be considered if they meet this criteria.

We offer excellent benefits comprising of; uncapped commission, up to £50 per contract, no bond taken, weekly invoicing, weekly pay, electronic walk lists, full uniform, iPad with ongoing training, competitive employee referral bonus.

Job Type: Full Time

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Current job openings

Data Quality Advisor

We are looking for an enthusiastic individual to join our new Data Quality Team. As part of the team, you will be responsible for analysing and resolving industry data exceptions, liaising where necessary with industry third parties and customers.

Responsibilities:

Resolving complex industry data mismatches and queries
Managing daily processes and providing daily reporting
Building and maintaining day to day relationships with industry 3rd parties
Contacting customers as required to aid swift resolution of data issues
Working to defined quality standards and service level agreements (SLA’s)
Identifying areas of improvement and helping to improve business effectiveness

Skills and Experience Required:

Experience in the energy utility industry
Knowledge of the principal gas and electricity data flows
Knowledge of gas and electricity metering
Knowledge of industry settlement performance measures
Strong and effective written and verbal communication skills
Experience of liaising with 3rd parties
Problem solving skills, attention to detail and high level of accuracy

Hours: 40 hours p/w between 8am and 6pm Monday-Friday
Salary: Depending on experience

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Current job openings

Customer Service Representative

Smart Metering

As a Smart Support Representative you will be involved in the administration and implementation of E’s smart meter roll out. The role will be varied and suitable for somebody who has worked in the energy industry. You must be extremely confident on the phone and a good communicator.
The role would be ideal for a person who enjoys taking responsibility and ownership of multiple tasks and has the determination to follow them through to completion.

Responsibilities:

Receiving live escalation calls transferred from the Call Centre concerning smart meters
Resolving and tracking complex smart meter issues
Handling complaints and logging appropriately
Building close relationships with third party meter installers
Answering calls from engineers and assisting on a live installation
Reviewing install outcome files and taking appropriate action
Carrying out quality checks on the information held in SFE
General administration
Other tasks within the project team

Skills and Experience Required:

Excellent communication skills and a strong customer focused attitude
Attention to detail and demonstrate a high level of accuracy
Positive attitude to take on additional tasks given by the manager
Strong customer service, negotiation and resolution skills
At least one year’s energy supply customer service experience
Good organisation and time management skills
Desire to take ownership of issues and 'go the extra mile'
Resilience and tenacity
Self-motivated with strong organisational skills and an ability to multi task
Ability to work in a fast paced environment
IT literate

Job Type: Full Time
Salary: 22,500 /year

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Current job openings

Senior Technical Analyst

Smart Metering

We are looking for an enthusiastic individual with an excellent understanding of smart metering systems to join our Smart Team as a Senior Technical Analyst.

Responsibilities:

Monitor ongoing smart metering operations and identify anomalies
Lead investigation into anomalies and defects
Lead interaction with relevant 3rd Parties to understand and resolve issues
Maintain smart metering technical knowledge base
Identify and implement smart process improvements in conjunction with operational teams

Skills and Experience Required:

Strong analytic and problem-solving skills
Excellent understanding of SMETS2 smart metering and eco-system
Knowledge of DCC-enrolled SMETS1 metering
Experienced in investigation of smart meter operations
Experience of issue resolution with third parties involved in smart meter operations
Broad knowledge of technologies supporting smart metering
Able to work with and support in-house smart operations team
Good communication/interpersonal skills - able to explain complex concepts to 3rd parties and senior management and obtain sign-on for improvement/change

Job Type: Full Time
Salary: Depending on experience

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Current job openings

Senior Data Analyst

We have an opportunity for a Senior Data Analyst to join our team. The individual should have a good understanding of database environments with the ability to harness a range of methods to manipulate data and automate processes.

Responsibilities:

The role will be varied but at its core, will involve the preparation, analysis and processing of a broad range of data, examples include; smart meter customer targeting, customer service call handling metrics, commercial insights and regulatory reporting to Ofgem and government. Most reporting will involve working closely with the wider business, to assist with operational targets and monitoring, as well as providing dashboards and MI insights to inform the company’s strategic decision making. An eye for detail is essential as are good communication skills and the ability to articulate effectively and professionally at all times with both technical and non-technical colleagues.

Skills and Experience Required:

Manipulate and analyse data and develop algorithms using SQL (Particularly using SQL Server)
Competent at optimising code with an understanding of execution plans and how data types, indexes, structures can impact the performance of large data operations
Develop reports in Excel, SSRS and Power BI Desktop
Develop ETL processes using SSIS
System and database administration to automate routine tasks
Able to work under pressure in a fast-paced, ever-changing environment
Ability to work on own initiative
Excellent time management skills
Communicate effectively with personnel at all levels

Job Type: Full Time
Salary: Depending on experience

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