Customer Service Representative

Call Centre

As a Customer Service Representative, you will be speaking to a diverse range of customers to quickly understand their energy supply needs.

We will provide you with the training required for you to take ownership of customer problems and take them through to a full resolution. Excellent customer service is key to yours and our success so, if you are a good listener, and a confident verbal communicator who can adapt your communication approach to meet different customer needs then this is the role for you.

We are looking for people who enjoy taking ownership of problems and have a passion for decision making and problem solving.

Responsibilities:

On a day to day basis you will be answering inbound calls from existing customers
Taking ownership of customer problems, solving them at first point of contact and escalating when required
Use a range of techniques to engage and build relationships quickly, often with vulnerable customers
Developing and maintaining a good understanding of our systems and processes to ensure customer queries are recorded accurately
Advising customers in line with industry regulations

Skills and Experience Required:

Previous customer service experience
IT literate
Experience in CRM desirable
Good communication and listening skills
Professional and friendly approach to work
Adaptable to change
Ability to work in a fast-paced environment

Additional Information

Shifts: Monday – Friday shift patterns between 08.00 – 19.00 Some Saturdays 09.00 – 17.00
£1000 annual salary increase with each year of service up to £29,000
Holiday entitlement that increases with length of service
Enrolment into a Company pension plan with a generous employer contribution
An in-depth training program. Everyone learns in a different way, we understand that. We offer a blended approach to learning where we have classroom sessions, shadowing, access to a range of training manuals and short videos

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Field Sales Advisor

Field Based

We are recruiting for driven, ambitious, Energy Field Sales Advisors to join our national field based team.

Working door to door and using our bespoke iPad app, you will visit potential customers promoting the tariffs we offer and the benefits of switching to E. You will also be able to offer potential new customer the opportunity to have a Smart Meter installed in their home.

We offer competitive, uncapped commission and on average, our Advisors will earn between £800 - £1100 per week, although many will achieve more.

Responsibilities:

Promoting our competitive tariffs to potential new customers
Providing an estimated comparison with their current supplier
Promoting the benefits of switching to E

Skills and Experience Required:

Previous experience in face to face sales is essential i.e. Field sales, venue sales, Door to door sales, Canvassing, Direct sales
Knowledge of the energy industry is desirable but not essential
Highly motivated with a positive work ethic
Excellent communication and interpersonal skills with the ability to relate to all levels of consumer
Positive ‘can do’ attitude

Additional Information

Please be aware that previous face to face sales experience is an essential requirement for this role, applications will only be considered if they meet this criteria.

We offer excellent benefits comprising of; uncapped commission, no bond taken, weekly invoicing, weekly pay, electronic walk lists, full uniform, iPad with ongoing training, competitive employee referral bonus.

Job Type: Full Time

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Data Quality Advisor

We are looking for an enthusiastic individual to join our new Data Quality Team. As part of the team, you will be responsible for analysing and resolving industry data exceptions, liaising where necessary with industry third parties and customers.

Responsibilities:

Resolving complex industry data mismatches and queries
Managing daily processes and providing daily reporting
Building and maintaining day to day relationships with industry 3rd parties
Contacting customers as required to aid swift resolution of data issues
Working to defined quality standards and service level agreements (SLA’s)
Identifying areas of improvement and helping to improve business effectiveness

Skills and Experience Required:

Experience in the energy utility industry
Knowledge of the principal gas and electricity data flows
Knowledge of gas and electricity metering
Knowledge of industry settlement performance measures
Strong and effective written and verbal communication skills
Experience of liaising with 3rd parties
Problem solving skills, attention to detail and high level of accuracy

Hours: 40 hours p/w between 8am and 6pm Monday-Friday
Salary: Depending on experience

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Senior Technical Analyst

Smart Metering

We are looking for an enthusiastic individual with an excellent understanding of smart metering systems to join our Smart Team as a Senior Technical Analyst.

Responsibilities:

Monitor ongoing smart metering operations and identify anomalies
Lead investigation into anomalies and defects
Lead interaction with relevant 3rd Parties to understand and resolve issues
Maintain smart metering technical knowledge base
Identify and implement smart process improvements in conjunction with operational teams

Skills and Experience Required:

Strong analytic and problem-solving skills
Excellent understanding of SMETS2 smart metering and eco-system
Knowledge of DCC-enrolled SMETS1 metering
Experienced in investigation of smart meter operations
Experience of issue resolution with third parties involved in smart meter operations
Broad knowledge of technologies supporting smart metering
Able to work with and support in-house smart operations team
Good communication/interpersonal skills - able to explain complex concepts to 3rd parties and senior management and obtain sign-on for improvement/change

Job Type: Full Time
Salary: Depending on experience

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SQL Developer

We have an opportunity for a talented SQL Developer to join E in a challenging role.

Responsibilities:

Day to day tasks will involve modifying and extending existing reports (T-SQL and SSRS) and ETL processes (SSIS), as well as developing new reports and processes in a highly complex environment. Examples include Smart meter customer targeting, Smart meter messaging analysis, customer service call handling metrics, commercial insights and regulatory reporting.

Most reporting will involve working closely with the wider business, either to assist with operational targets and monitoring, or to inform the company’s strategic decision making.

An eye for detail is essential as are good communication skills and the ability to articulate effectively and professionally at all times with both technical and non-technical colleagues.

Skills and Experience Required:

• Commercial experience in a T-SQL focused role, using T-SQL/SQL Server/SSMS
• System and database administration to automate routine tasks
• Strong Excel knowledge
• Ability to work under pressure in a fast-paced, ever-changing environment
• Ability to work on own initiative
• Excellent time management skills
• Communicate effectively with personnel at all levels

Beneficial Skills/Experience

Energy industry experience
Experience/competence with profiling and optimising queries with an understanding of execution plans and how data types, indexes, structures can impact the performance of large data operations
SQL Server Reporting Services (SSRS), SQL Server Integration Services (SSIS)
C#/VB/Powershell scripting

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