How Did We Do? Smart Meter Top-up

Want to join our team at E?

Want to join our team at E?

As the number of our happy customers grows, so does the size of our happy team.

Our success is dependent on us attracting the right people so we are continually recruiting to ensure our customers are supported in the best possible way by the best possible people.

At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service along with enrolment into a Company pension plan with a generous employer contribution. We also offer discounted membership to a local gym as well as access to a discount website which provides hundreds of offers on major high street brands, restaurants, holiday companies and many more.

Our office is conveniently located within a few minutes’ walk of Birmingham International train station or alternatively, we provide free onsite car parking.

Interested? Send us your CV

Send Your CV

As the number of our happy customers grows, so does the size of our happy team.

Our success is dependent on us attracting the right people so we are continually recruiting to ensure our customers are supported in the best possible way by the best possible people.

At E, we pride ourselves not only in the way we treat our customers but also our employees. So, on top of a competitive salary, our employees will enjoy a holiday entitlement which increases with their length of service, enrolment in to a Company pension plan with a generous employer contribution and the option to join a childcare voucher scheme. We also offer discounted membership to a local gym as well as access to a discount website which provides hundreds of offers on major high street brands, restaurants, holiday companies and many more.

Our office is conveniently located within a few minutes’ walk of Birmingham International train station or alternatively, we provide free onsite car parking.

Interested? Send us your CV

Send Your CV

Current job openings

Current job openings

Customer Service Representative

Call Centre

As a Customer Service Representative in our Call Centre, you will be handling customer enquires over the telephone, delivering a friendly, helpful and efficient service to every customer. This is an opportunity for someone with previous experience in a customer service environment who is enthusiastic and able to work effectively in a fast paced environment.

Responsibilities:

Answer inbound customer calls
Resolve a range of customer enquires
Problem solving
Offer advice and guidance
Update our internal systems

Skills and Experience Required:

Previous customer service experience
Good communication and listening skills
Professional and friendly approach to work
Flexible approach to working hours and tasks required by the business
Good problem solving skills
Adaptable to change
IT literate
Experience in CRM desirable
Ability to work in a fast paced environment
Industry knowledge desirable

Job Type: Full-time
Shifts: 8 hours covering Monday to Friday 8am – 8pm and Saturdays 9am – 5pm
Salary: £17,000 /year
(Potential 7% increase after 1st year depending on performance)


Current job openings

Customer Service Representative

Outbound

This is an excellent opportunity for someone with a confident telephone manner and fantastic communication and listening skills to join our Outbound Team. As an Outbound Customer Service Representative, you will be responsible for calling new customers, offering guidance on the switching process and answering any questions they may have.

Responsibilities:

Outbound calls to new customers (no cold calling)
Ensure customer enquiries are dealt with in a timely and efficient manner
Offer excellent customer service at all times
Work closely with our retention team
Guide customers through the switching process
Consolidate new customers

Skills and Experience Required:

Previous customer service experience desirable
Excellent telephone manner
IT literate
Ability to build rapport with customers
Excellent communication and organisation skills
Enthusiastic
Self-motivated with an ability to multi task
Ability to work in a fast paced environment

Job Type: Full Time
Monday to Friday with occasional Saturday working
Salary: £7.83 /hour


Current job openings

Team Manager

Customer Service

We are looking for an experienced Team Manager who has the proven ability to improve individual and team performance in order to deliver exceptional customer service. This is an exciting opportunity for someone with previous managerial experience to develop a career in a growing energy company.
Protecting the customer experience and our business is our highest priority and your experience will allow you to contribute to continuous improvement schemes so we can continue to deliver the very best experience.

Responsibilities:

Lead and develop a team through coaching and performance management
Manage the call centre floor, ensuring that work and calls are handled in an efficient, effective and timely manner in line with business targets
Be the first point of contact for help, support and escalation
Proactively handle an array of employment related issues in accordance with company procedure and in conjunction with the Customer Service Manager
Demonstrate strong leadership skills, driven by achieving/exceeding predetermined company targets and KPI’s.

Skills and Experience Required:

A strong background in customer service and team management
Flexible approach to working hours, tasks and ad-hoc duties as required by the business
Ability to work both as part of a team, but also on own initiative
Have the ability to demonstrate a logical and methodical approach to work, with excellent organisational and time management skills

Shifts: 8 hours covering Monday to Friday 8am – 8pm and Saturdays 1 in 3 from 9am – 5pm
Salary: £25,000 - £30,000 /year (depending on experience)


Current job openings

Complaints Officer

As a Complaints Officer you will be responsible for the administration and resolution of customer disputes, complex enquiries and complaints. These enquiries will often be escalated on a live basis, directly from our Customer Service Team. You will be required to use your initiative, problem solving and analytical skills to resolve these complaints/enquiries as quickly and efficiently as possible, in line with regulatory processes and procedures. You will take ownership of individual enquiries and complaints from receipt to conclusion, ensuring all are handled to the highest possible standard and within the agreed SLAs. Where appropriate, you will offer the customer written responses to the resolution. All enquiries/complaints must be recorded thoroughly and accurately with a full, detailed explanation of your investigation through to conclusion. Your work can be subject to external audit and/or presented to third parties which could include Citizens Advice and our regulator, Ofgem.

Responsibilities:

Handling complex inbound and outbound telephone calls and other forms of communication.
Accurately capturing and documenting all complaints according to internal policies and procedures
Fully investigate and analyse all complaints providing the customer with a fair, comprehensive resolution
Preparing clear, informed responses to customers via letter and email

Skills and Experience Required:

Experience within the energy sector dealing with both credit and prepayment meter
Self-motivated and able to work in a fast-paced, high pressured environment
Ability to develop working relationships with internal and external partners
Ability to build rapport and empathise with customers
Excellent written and oral communication skills
Good call control, including active listening skills
Flexible approach to working hours, tasks and ad-hoc duties as required by the business
A proactive approach to work with excellent organisational and time management skills
IT literate including; MS Word, Outlook and Excel

Additional Information:

Experience in Angular, Objective-C/iOS, Atlassian tools (JIRA, Confluence) is desirable.

Job Type: Full Time
Salary: £19,000 - £21,000 /year
Shifts: Monday to Friday 8am – 6pm (A degree of flexibility is required due to operational needs and demands of the business and you may be asked to work up to 20.00) and 1 in 3 Saturdays 9am – 5pm


Current job openings

Field Sales Advisor

Field Based

We are recruiting for driven, ambitious, Energy Field Sales Advisors to join our national field based team.

Working door to door and using our bespoke iPad app, you will visit potential customers promoting the tariffs we offer and the benefits of switching to E. You will also be able to offer potential new customer the opportunity to have a Smart Meter installed in their home.

We offer competitive, uncapped commission and on average, our Advisors will earn between £800 - £1100 per week, although many will achieve more.

Responsibilities:

Promoting our competitive tariffs to potential new customers
Providing an estimated comparison with their current supplier
Promoting the benefits of switching to E

Skills and Experience Required:

Previous experience in face to face sales is essential i.e. Field sales, venue sales, Door to door sales, Canvassing, Direct sales
Knowledge of the energy industry is desirable but not essential
Highly motivated with a positive work ethic
Excellent communication and interpersonal skills with the ability to relate to all levels of consumer
Positive ‘can do’ attitude

Additional Information

Please be aware that previous face to face sales experience is an essential requirement for this role, applications will only be considered if they meet this criteria.

We offer excellent benefits comprising of; uncapped commission, up to £40 per contract, no bond taken, weekly invoicing, weekly pay, electronic walk lists, full uniform, iPad with ongoing training, competitive employee referral bonus.

Job Type: Full Time


Current job openings

Telesales Advisor

Sutton Coldfield

We are looking for a Telesales Advisor to promote the benefits of switching energy supply to E, including offering genuine savings and a financial reward. Protecting the customer experience and our business is our highest priority and your experience will allow you to contribute to continuous improvement schemes so we can deliver the very best customer experience possible. The position offers a basic guaranteed salary and commission (uncapped) for every successful customer switch.

Skills and Experience Required:

Excellent communication and persuasion skills combined with a strong customer focused attitude
Ability to build rapport, fact find and ask probing questions
Handle and overcome objections to influence and close
Proven track record in sales with at least 1 years' experience within a telesales role
Self-motivated with the ability to work in a fast paced environment
IT literate
Strong desire to succeed and thrive on working within a target driven environment
Ability to work under pressure

Job Type: Full Time
Shifts: 8 hours covering Monday to Friday 9:30am - 7pm with occasional Saturday working
Salary: OTE £21,000 – £24,000 /year with a basic salary of £16,000 /year


Current job openings

Data Quality Advisor

We are looking for an enthusiastic individual to join our new Data Quality Team. As part of the team, you will be responsible for analysing and resolving industry data exceptions, liaising where necessary with industry third parties and customers.

Responsibilities:

Resolving complex industry data mismatches and queries
Managing daily processes and providing daily reporting
Building and maintaining day to day relationships with industry 3rd parties
Contacting customers as required to aid swift resolution of data issues
Working to defined quality standards and service level agreements (SLA’s)
Identifying areas of improvement and helping to improve business effectiveness

Skills and Experience Required:

Experience in the energy utility industry
Knowledge of the principal gas and electricity data flows
Knowledge of gas and electricity metering
Knowledge of industry settlement performance measures
Strong and effective written and verbal communication skills
Experience of liaising with 3rd parties
Problem solving skills, attention to detail and high level of accuracy

Shifts: Monday to Friday 8am – 6pm (a degree of flexibility is required due to operational needs and demands of the business and you may be asked to work up to 20.00pm) and 1 in 3 Saturdays 9am – 5pm. Salary: £19,000 per annum


Current job openings

Customer Service Representative

Smart Metering

As a Smart Support Representative you will be involved in the administration and implementation of E’s smart meter roll out. The role will be varied and suitable for somebody who has worked in the energy industry. You must be extremely confident on the phone and a good communicator.
The role would be ideal for a person who enjoys taking responsibility and ownership of multiple tasks and has the determination to follow them through to completion.

Responsibilities:

Receiving live escalation calls transferred from the Call Centre concerning smart meters
Resolving and tracking complex smart meter issues
Handling complaints and logging appropriately
Building close relationships with third party meter installers
Answering calls from engineers and assisting on a live installation
Reviewing install outcome files and taking appropriate action
Carrying out quality checks on the information held in SFE
General administration
Other tasks within the project team

Skills and Experience Required:

Excellent communication skills and a strong customer focused attitude
Attention to detail and demonstrate a high level of accuracy
Positive attitude to take on additional tasks given by the manager
Strong customer service, negotiation and resolution skills
At least one year’s energy supply customer service experience
Good organisation and time management skills
Desire to take ownership of issues and 'go the extra mile'
Resilience and tenacity
Self-motivated with strong organisational skills and an ability to multi task
Ability to work in a fast paced environment
IT literate

Job Type: Full Time
Salary: 19,000 /year


Current job openings

Quality and Standards Monitoring Officer

As a Quality and Standards Monitoring Officer you will be responsible for ensuring high standards of quality and accuracy are maintained, primarily focusing on all customer facing departments.

Your daily duties will involve evaluating calls to ensure they comply with business standards, working to set targets. You will be working closely with the departments across the operation to improve quality performance, identify improvement / training opportunities and engage directly with the relevant managers. You will provide coaching sessions both with individual advisors and teams as well as ‘live’ feedback with advisors who are taking calls.

You may also be asked to carry out additional auditing activities outside of call monitoring or on an ad hoc basis to ensure quality standards remain high across all areas of the business.

Responsibilities:

Give clear, accurate and timely feedback to advisors and managers, both verbally and written Mentor and support employees to comply with E’s quality standards by delivering quality feedback sessions through the use of the quality monitoring process (feedback in the live environment)
Demonstrate flexibility and adapt to change
Hold regular calibration sessions with the teams
Work closely with their team to provide regular insight on trends and improvement suggestions, highlighting any risks
Engage in calibration sessions to internally assure the quality of assessments
Continuously maintain competence with regular reviews and assessments
Keep up to date with process changes and ensure that business wide communication is maintained at all times
Produce and maintain reports
Support the call centre as required at peak busy periods, as well as taking calls for a minimum of 1 hour per week, helping with customer enquiries

Skills and Experience Required:

Exceptional attention to detail with the ability to meet deadlines
Outstanding organisational skills with the ability to multi-task
Ability to manage time effectively, highlighting any risks to the manager
A positive attitude to take on any additional tasks given by the manager
Have a professional outlook and a flexible approach to work
Strong written and verbal communication and people skills
Ability to build strong relationships with stakeholders and internal groups
Ability to work autonomously and as part of a cohesive team to achieve and deliver company objectives
IT literate with a sound understanding of Excel
Proven ability to deliver exceptional customer service

Shifts: Monday to Friday 8 hour shift within the hours of 8am and 6pm, Saturdays as required.
Salary: £19,000 /year

Send Your CV