How Did We Do? Smart Meter Top-up

FREE Smart Meters from E

FREE Smart Meters from E

Smart Meters are a new generation of gas and electricity meter designed to help you save time, energy and money.

They come with a free IHD (in home display) that shows you the amount of energy you are using in pounds and pence and in near real time. You can top-up anywhere, at a Paypoint, online or via our mobile app and the money will credit your meter instantly.

Smart Meter

Smart Meters are a new generation of gas and electricity meter designed to help you save time, energy and money.

They come with a free IHD (in home display) that shows you the amount of energy you are using in pounds and pence and in near real time. You can top-up anywhere, at a Paypoint, online or via our mobile app and the money will credit your meter instantly.

Infographic of how smart meters work

How do Smart Meters work?

Smart Meters communicate between your home and your energy supplier using a wireless network. Your gas meter, electricity meter and IHD all communicate together allowing the IHD to show your gas and electricity balances. You can position your IHD anywhere in your home so you can easily view it whenever you want to.

The Benefits of a Smart Meter

Smart meters are a new generation of gas and electricity meter designed to help you save time, energy and money.

Emergency Credit

Access to £15 Emergency Credit via your in-home display unit.

Freedom to Top-up

Top-up online or via a mobile app; there’s no need to leave your home.

Reduce Energy Costs

See when you’re using the most energy and make changes to reduce what you use.

Free In-home Display Unit

View your balance on your free in-home display unit (pictured above).

No Standing Charges

Our smart customers will not pay anything for the days when they consume no gas or electricity.

Friendly Credit Hours

We offer friendly credit hours so you never lose power during evenings, weekends and bank holidays.

Ways To Top Up

You can choose to top-up from home, on the go or at your nearest PayPoint outlet - It’s easy!

Top-up by SMS

If you haven't already, please register here or via our free app to use our SMS top-up service.

Once you have registered your account details (this includes your top-up card number, mobile phone number and payment cards) - you will be able to top-up by sending a text message*.

Simply text Pay followed by your top-up card number, the amount you would like to top-up and your 3-digit card security code and send it to 01212 856 322.

Example for a £10 top-up:

*The amount you have chosen to top-up by will be automatically sent to your meter and you will receive a text message receipt (please allow up to two hours for this to arrive). Text messages will be charged at your standard local network rate. You will need to send 2 separate text messages if you are topping-up your gas and electricity, one for each top-up card number. You can top-up in whole pounds only - no pence.

Top-up by Phone

The simplest way to top-up is to download our free Mobile App, however if you'd like to top-up over the phone, please call our Automated Top-up Line: 01216214030

Please have your unique top-up card number/s ready (they are 19 digits long and can be found on your top-up card/s). You will also need your payment card details.

Download The App

Apple Store Google Play

Your Data

Your Smart Meters will safely store data about the energy you have used however, they will not hold any personal information about you. Using your in-home display unit, you will be able to view your energy usage and with your permission, information such as meter readings and credit balances will be shared with us. Your Network Operator will have access to this data, in an anonymous form, to enable them to better understand energy usage and allow them to plan for your energy needs.

Register for a Smart Meter

Register your interest in having a Smart Meter installed, and we will contact you within a week of your supply going live with us to arrange your installation date.

Register Interest

E (Gas and Electricity) Ltd is a signatory of the Smart Meter Installation Code of Practice (SMICoP) whose main objectives are to ensure that as a customer, you receive a high standard of service throughout the installation process and as a result, know how to use and benefit from the smart metering equipment to help improve the energy efficiency within your home.

For information on our 2022 smart meter installation targets click here

Planned Target Installations 2022 Electricity Gas Total
Planned Annual Installation Target 10,858 9,541 20,399
Credit - Planned Annual Target Delivery 0 0 0
Prepayment - Planned Annual Target Delivery 10,858 9,541 20,399
Domestic - Planned Annual Target Delivery 10,858 9,541 20,399
Non-Domestic - Planned Annual Target Delivery 0 0 0


You may find the answer to your question here

Do I have to pay for Smart Meters?

No, Smart Meters are installed free of charge and also include a free IHD (in-home display).

How safe are Smart Meters?

Smart Meters use low level radio waves, the same as TV’s, radios, mobile phones and WiFi. Public Health England (PHE) reviewed evidence and concluded that exposure to such low level radio waves poses no risks to your health.

Will a Smart Meter save me money?

The IHD (in-home display) will show you the energy you use by doing simple, everyday tasks such as; switching on the lights, using the washing machine, boiling a kettle or leaving appliances on standby. By changing your behaviours to; switching off the lights when you’re not using them, only boiling the water you need, washing at a lower temperature or turning appliances off overnight, you can reduce your energy consumption and in turn, save money.

Do I need a broadband connection in my home to be able to have Smart Meters installed?

No. Your Smart Electricity Meter will communicate via two different types of wireless network, the HAN (home area network) and the WAN (wide area network).

HAN is a secure network that works exactly the same as other wireless systems within your home. It allows your Smart Electricity Meter to communicate with your Smart Gas Meter and you IHD (in-home display). Your Smart Electricity Meter uses the HAN to talk to your Smart Gas Meter.

WAN is similar to the network your mobile phone uses to send and receive data. It allows your Smart Electricity Meter to communicate securely outside of your home using the mobile network.

Where will the Smart Meters be installed?

Smart Meters will be installed in the same location as your current meters.

Will you be replacing both of my meters?

If you are a dual fuel customer, we will replace both your gas and electricity meters, where possible.

Do I still use my old electricity key and gas card?

No. You will be given new top-up cards that can be used at any Paypoint, online, over the phone, via SMS or by downloading our app.

I’ve been told I can’t have a Smart Meter yet, why is this?

We are in the early stages of installing Smart Meters, you may be able to have one installed now depending on where you live and the signal strength in your area. Please contact us for further information.

What if I don't want to have a Smart Meter installed?

The Government has stipulated all homes must be offered a Smart Meter by 2020, however, as they are not compulsory, you can choose not to have them installed.

Will I lose any credit already on my meter?

Any existing credit will be refunded by your current supplier. Please contact them for further information.

What happens to my data?

  • All of your personal details are stored within your account with us.
  • Your Smart Meters will send us information such as the amount of energy used within your property. We can receive this information as frequently as every half an hour.
  • Every day, at midnight, your meter will send us up-to date meter readings with your usage levels and current balances.

Receiving this information will allow us to provide you with accurate information should you have any questions regarding your energy usage and also offer you relevant energy saving advice. By using this data we are able to forecast your future energy usage which means we can buy our energy more efficiently and in turn, keep our prices lower.

Am I in control of my data?

  • The data provided by your Smart Meter is protected, you have control over it and can decide whether to send us information monthly, daily or half hourly.
  • You can choose whether we are able to share your data with other organisations and whether this information can be used for sales and marketing purposes.
  • You can change these preferences at any time by contacting our Customer Service Team.

To change your preferences or for further information, please contact our Customer Service Team on 0333 103 9575 Monday to Friday 8am – 8pm or Saturday 9am – 5pm.

Will the installation cost me anything?

No, there is no charge for installing Smart Meters in your property.

Who will install my Smart Meters?

We use our trusted service partner, SMS to install our Smart Meters. Their engineers will be wearing a SMS uniform and will carry the appropriate identification.

What will happen on the day of the appointment?

The engineer from SMS will call ahead of your 3 hour timeslot to let you know an estimated time of arrival.

In order for the appointment to go ahead as planned, there must be someone over the age of 18 present at the property for the duration of the installation. Please also ensure the area surrounding the meter(s) is free from obstruction otherwise we may have to postpone the installation which could result in you being charged a £40 cancellation fee.

How long will I need to be home for?

It usually takes around 45 minutes to 1 hour to install each Smart Meter. The time will vary depending on the age and the type of the meter.

Will the power have to be turned off whilst my Smart Meters are being installed?

Yes. The engineer will set everything up for the installation and when ready, will switch off your gas and/or electricity for around 20 minutes per meter.

Will the engineer carry out checks to make sure everything works correctly?

The engineer will test one of your plug sockets both before and after the electricity meter is installed to check everything is in working order. If you are also having a gas meter installed, the engineer will check appliances such as; your boiler, gas fire or gas cooker to ensure your gas supply is working correctly.

What will happen to any positive credit on my existing meter(s) when my Smart Meters are installed?

Any credit remaining on your meter(s) will automatically be transferred on to your Smart Meter(s) within 48 hours of the installation.