How Did We Do? Smart Meter Top-up


Could you get £140 towards your electricity this winter?

We are offering the Warm Home Discount to eligible customers from winter 2019.

What is the Warm Home Discount?

The Warm Home Discount is a government scheme aimed at tackling fuel poverty.
The scheme offers a payment of £140 towards the energy bills of households who need it most.

The scheme has two categories, the Core Group and the Broader Group.

Core Group

If you are receiving your electricity supply from us on the qualifying date, 7th July 2019, and you, or someone within your household is of pensionable age and in receipt of the Guaranteed Element of Pension Credit, you will be eligible for the Core Group rebate.

You won't need to apply if you're in the Core Group, instead, you will receive a letter from the Department for Work and Pensions (DWP) detailing what you need to do next.

If you don't meet the eligibility criteria for the Core Group, you may still be eligible for our Broader Group.

Broader Group

We will also be taking applications for our Broader Group, determined by a wider set of eligibility criteria, which will allow us to help as many of our customers as possible.

Broader Group rebates are limited and will be awarded on a first come, first served basis to those who apply and are confirmed as eligible. You may be asked to provide evidence to confirm your eligibility.

For further information on our Broader Group eligibility criteria, please click here

How to apply?

To receive the Warm Home Discount Broader Group rebate, follow these simple steps:

Register your interest

Register your interest

We recommend that you
register your interest below and we will be in touch shortly before our application window opens.


Apply for the Warm Home Discount

Apply for the Warm
Home Discount

Apply for the £140 rebate as soon as our application window opens as they are awarded on a first come first served basis*


£140

£140

If your application is successful, your £140 rebate will be awarded by 31st March 2020**


*You may be asked to provide evidence to confirm your eligibility.

**In order to be eligible for the Warm Home Discount Broader Group, you will need to have your energy supply with
us at the time of your application and still have your supply with us when the rebate is awarded.

Register your interest today

You can now register your interest in our Warm Home Discount scheme.
Simply fill in the form below and we will be in touch
shortly before our application window opens.

Core Group FAQs

You may find the answer to your question here

Who is eligible for the Core Group?

E customers who are on supply with us for their electricity on 7th July 2019 (the qualifying date) are eligible for the Core Group rebate if they, or someone within their household, is of pensionable age and is in receipt of the Guaranteed Element of Pension credit.

You won't need to apply to receive the Core Group rebate, instead, if you qualify, you will receive a letter from the Department for Work and Pensions (DWP), detailing what you need to do next.

If you don't meet the criteria for the Core Group, you may still be eligible for our Broader Group.

When will the Core Group rebate paid?

The Core Group rebate will be paid to eligible customers by 31st March 2020.

What happens if I switch supplier or move home before my Core Group rebate is paid?

If you switch electricity supplier or move home before the Core Group rebate is paid, you will still be eligible to receive the payment from E. If you have moved home or are going to move home soon, it’s really important that you contact our Customer Service Team on 0333 103 9575 to provide us with a forwarding address for you.

How will the Core Group rebate be paid?

If you have a standard prepayment meter, you will receive the rebate as Paypoint Energy Vouchers. If you have a smart prepayment meter, the rebate will be credited directly to your smart electricity meter as standard.

You can redeem Paypoint Energy Vouchers at any Paypoint outlet. You can find your nearest Paypoint outlet here.

What if I have a debt on my meter?

If you have a standard prepayment meter, when you use the Paypoint Energy Vouchers, the agreed recovery rate set on your meter will go towards repaying the debt.

If you have a smart prepayment meter, the rebate will be credited by us, directly to your smart meter. As we have added the credit for you, none of the credit will be taken for debt.

Can I have the Core Group rebate paid to my gas meter?

If you have standard prepayment meters, you can use your Paypoint Energy Voucher rebate against either your gas or electricity meter.

If you have a smart prepayment meter, once you have received the payment, you can request for the Warm Home Discount to be transferred to your gas meter by calling our Customer Service Team on 0333 103 9575.

If you would like to upgrade to a smart meter and save time, energy and money, call our Customer Service Team on 0333 103 9575.

Broader Group FAQs

You may find the answer to your question here

Who is eligible for the Broader Group?

If you do not qualify for the Core Group, you may be eligible for our Broader Group scheme, provided you meet the eligibility criteria.

Who in my household needs to receive the benefits to be able to apply?

If you or your partner are the electricity account holder and receive the appropriate benefits, you can apply for the discount.

How do I apply for the Broader Group?

The quickest and easiest way to apply for the Broader Group is online at www.e.org/support/warm-home-discount. You will also be able to apply by telephone on 0333 103 9575.

Please note, rebates will be awarded to successful applicants on a first come first served basis.

We will have a limited number of rebates available, if you believe you may be eligible, please REGISTER YOUR INTEREST TODAY!

Once registered, we will contact you shortly before our application window opens so you can apply.

When will the Broader Group rebate be paid?

The Warm Home Discount will be paid to successful applicants by 31st March 2020.

What happens if I switch supplier or move home before my Broader Group rebate is paid?

If you switch electricity supplier or move home before the Broader Group rebate is paid, you will no longer be eligible to receive the Warm Home Discount from us. You will need to reapply for the Warm Home Discount with your new supplier.

Please note: Some suppliers do not offer the Warm Home Discount and other suppliers may have different eligibility criteria or may already be closed to applications.

How will the Broader Group rebate be paid?

If you have a standard prepayment meter, you will receive the rebate as Paypoint Energy Vouchers.

You can redeem Paypoint Energy Vouchers at any Paypoint outlet. You can find your nearest Paypoint outlet here.

If you have a smart prepayment meter, the rebate will be credited directly to your smart electricity meter as standard.

What if I have a debt on my meter?

If you have a standard prepayment meter, when you use the Paypoint Energy Vouchers, the agreed recovery rate set on your will meters will go towards repaying the debt.

If you have a smart prepayment meter, the rebate will be credited by us, directly to your smart meter. As we have added the credit for you, none of the credit will be taken for debt.

Can I get the Broader Group rebate paid to my gas meter?

If you have standard prepayment meters, you can use your Paypoint Energy Voucher rebate against either your gas or electricity meter.

If you have a smart prepayment meter, once you have received the payment, you can request for the Warm Home Discount payment to be transferred to your gas meter by calling our Customer Service Team on 0333 103 9575

If you would like to upgrade to a smart meter and save time, energy and money, call our Customer Service Team on 0333 103 9575.

What should I do if I am struggling to pay for my energy?

If you are struggling to pay and believe your supply may be affected, there may be ways we can help. Please contact us as soon as possible so we can discuss your individual circumstances to see how we can best help you.

Call our mobile friendly, UK based Customer Service Team on 0333 103 9575 Monday to Friday 8am-8pm or Saturday 9am-5pm. Alternatively, email us at Customer.Service@e.org.

For simple ways to save energy and reduce your bills, take a look at our Energy Saving Tips.