What is the Warm Home Discount?
The Warm Home Discount is a government scheme introduced to help households struggling with the cost of heating their homes
For the most up to date information relevant to you, please tell us where you live by clicking the map below.
Customers who live in England and Wales do not need to apply for the Warm Home Discount rebate, instead the scheme offers an automatic payment of £150 towards the energy bills of households who need it the most.
The scheme has two categories, Core Group 1 and Core Group 2.
For customers who live in Scotland, the scheme has two categories; Core Group 1 and the Broader Group.
Customers who live in England and Wales do not need to apply for the Warm Home Discount rebate, instead the scheme offers an automatic payment of £150 towards the energy bills of households who need it the most.
The scheme has two categories, Core Group 1 and Core Group 2.
For customers who live in Scotland, the scheme has two categories; Core Group 1 and the Broader Group.
Core Group 1
If we are supplying your electricity on the qualifying date, 24th August 2025, you are of pensionable age and receive the Guaranteed Element of Pension Credit on the qualifying date then you will be eligible for the Core Group 1 rebate.
You will receive a letter from HM Government between October 2025 and January 2026 confirming whether you are eligible to receive the rebate.
Core Group 2
You do not need to apply for Core Group 2, instead, HM Government will use data matching to identify eligible households.
Further information on the criteria for Core Group 2 will be available soon.
Please remember, E do not decide which households are eligible and can only pay rebates to eligible households following instruction from HM Government.
How and when will the rebate be paid?
The Core Group 1 and Core Group 2 rebates will be paid to eligible customers by 31st March 2026.
Standard prepayment meter you will receive the rebate as energy vouchers which can be redeemed for electricity or gas credit at a top-up outlet.
Smart prepayment meter if you are a dual fuel customer, £75 will be credited to your gas meter and £75 will be credited to your electricity meter. For electricity only customers, £150 will be credited to your electricity meter.
Credit meter the rebate will be automatically credited to your energy account.
Core Group
If we are supplying your electricity on the qualifying date, 24th August 2025, and you or someone in your household is of pensionable age and receive the Guaranteed Element of Pension Credit, then you will be eligible for the Core Group rebate of £150.
You don’t need to apply if you’re in the Core Group, instead you will receive a letter from HM Government between October 2025 and January 2026 detailing what to do.
Broader Group
The Broader Group has a limited number of rebates available for households in Scotland which are awarded on a first come, first served basis to those who apply and are eligible*. The Broader Group rebate is £150.
*Applicants may be asked to provide evidence to confirm their eligibility in order to be eligible for the Warm Home Discount Broader Group. You will need to have your energy supply with us as the time of your application and still have your supply with us when the rebate is awarded.
Our Broader Group scheme will open to applications later in the year.
How and when will the rebate be paid?
The Core Group and Broader Group rebates will be paid to eligible customers by 31st March 2026.
Standard Prepayment Meter you will receive the £150 rebate as energy vouchers which can be redeemed for electricity or gas credit at a top-up outlet.
Smart Prepayment Meter the £150 rebate will be credited directly to your smart meter(s), you can choose which meter(s) via your application form.
Credit Meter the £150 rebate will be credited directly to your energy account and you’ll see this on your next statement.