What is the Warm Home Discount?
The Warm Home Discount is a government scheme introduced to help households struggling with the cost of heating their homes
For the most up to date information relevant to you, please tell us where you live by clicking the map below.
Customers who live in England and Wales do not need to apply for the Warm Home Discount rebate, instead the scheme offers an automatic payment of £150 towards the energy bills of eligible households.
Some customers who live in Scotland will automatically be confirmed as eligible to receive the £150 rebate through the Core Group by HM Government. Eligible Core Group customers will receive a letter from HM Government between October 2026 and January 2027 confirming eligibility.
Please remember, E do not decide which households are eligible and can only pay Core Group rebates to eligible households following instruction from HM Government.
Customers that are not eligible for the Core Group can apply for the Broader Group scheme.
Our Broader Group scheme will open soon. Please keep checking this page for updates.
Customers who live in England and Wales do not need to apply for the Warm Home Discount rebate, instead the scheme offers an automatic payment of £150 towards the energy bills of eligible households.
Some customers who live in Scotland will automatically be confirmed as eligible to receive the £150 rebate through the Core Group by HM Government. Eligible Core Group customers will receive a letter from HM Government between October 2026 and January 2027 confirming eligibility.
Please remember, E do not decide which households are eligible and can only pay Core Group rebates to eligible households following instruction from HM Government.
Customers that are not eligible for the Core Group can apply for the Broader Group scheme.
Our Broader Group scheme will open soon. Please keep checking this page for updates.
Core Group
If we were supplying your electricity on the qualifying date, 23rd August 2026, and you received one of the following benefits on the qualifying date, then you will be eligible for the Core Group.
Eligible benefits include:
- - Guaranteed Element of Pension Credit
- - Housing Benefit
- - Income-related Employment and Support Allowance
- - Income-based Jobseeker's Allowance
- - Income Support
- - Pension Credit
- - Universal Credit
You will receive a letter from HM Government between October 2026 and January 2027 confirming whether you are eligible to receive the rebate.
Please remember, E do not decide which households are eligible and can only pay rebates to eligible households following instruction from HM Government.
Core Group
If we were supplying your electricity on the qualifying date, 23rd August 2026, and you met any of the following Core Group criteria on that date, then you should automatically qualify.
| In receipt of Pension Credit |
No additional criteria |
| In receipt of Universal Credit |
You're employed (or self-employed) and receive a child or young person disability element Or You're not employed and one of the following applies:
|
In receipt of Income Support or Income-based Jobseeker's Allowance |
You're responsible for a child under the age of five who normally lives with you Or Your benefit includes any of the following premiums:
|
In receipt of Employment Support Allowance |
You're responsible for a child under the age of five who normally lives with you Or In receipt of the limited capability for work, or limited capability for work-related activity element Or Your benefit includes any of the following premiums:
|
| In receipt of Support for Mortgage Interest |
You are entitled to receive State Pension Credit Or Your loan payments are made because you're treated as entitled to Income Support, Income-based Jobseeker's Allowance or Income-related Employment and Support Allowance And
|
Broader Group
If you are not eligible for the Core Group, then you can apply for the Broader Group if you meet the Broader Group eligibility criteria.
You may be asked to provide evidence of the benefits you receive.
Eligibility Criteria for Broader Group:
To apply for the Broader Group you must be an E electricity (or dual fuel) customer with a supply address in Scotland.
Either the account holder or their partner can apply if they meet at least one criteria below:
- - In receipt of Pension Age Disability payment
- - In receipt of Adult Disability payment
- - In receipt of Universal Credit (earning less than £1,758 in at least one of the twelve preceding assessment periods)
- - In receipt of Income Support
- - In receipt of Income-based Jobseeker's Allowance
- - In receipt of Income-related Employment and Support Allowance
- - In receipt of Housing Benefit
Our Broader Group scheme will open soon. Please keep checking this page for updates.
How and when will the rebate be paid?
The Warm Home Discount rebates will be paid to eligible customers by 31st March 2027.
Standard prepayment meter you will receive energy vouchers which can be redeemed for electricity or gas credit at a top-up outlet.
Smart prepayment meter the rebate will be credited to your smart meter.
Credit meter the rebate will be credited directly to your energy account and you'll see this on your next statement.
How and when will the rebate be paid?
The Core Group rebates will be paid to eligible customers by 31st March 2027.
Standard prepayment meter you will receive energy vouchers which can be redeemed for electricity or gas credit at a top-up outlet.
Smart prepayment meter the rebate will be credited to your smart meter.
Credit meter the rebate will be credited directly to your energy account and you'll see this on your next statement.