This Privacy Notice applies to personal information we hold about individuals, sole traders and partnerships. It does not apply to
information we hold about companies and other organisations.
E is a trading name of E (Gas and Electricity) Ltd (Company number 08520118). ‘We’ is E (Gas and Electricity) Ltd. We believe it is important to protect your privacy and we are committed to the operation of fair process in relation to the collection and use of personal information.
E (Gas and Electricity) Ltd is the data controller in respect of personal information used in connection with the supply of services and this Privacy Notice explains how we may collect and use personal information about you. It also explains some of the security measures we will take to protect your privacy and tells you what we will not do.
This Privacy Notice is in addition to our Terms and Conditions which can be found at www.e.org
We, or third parties acting on our behalf collect your personal information from the following sources: -
We use different methods such as email or when you contact us by phone to collect personal information from and about you, including as part of any direct interaction. We may also collect the following personal data criteria from you (and where applicable) through the following channels: -
|Identity Data||Includes first name, last name, username or similar identifier, title, date of birth and gender.|
|Contact Data||Contact Data Such as billing address, delivery address, email address and telephone numbers.|
|Financial Data||Includes bank account, payment card details and credit checks|
|Transaction Data||Includes details about payments to and from you and other details of products and services you have purchased from us.|
|Technical Data||Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.|
|Profile Data||Includes your username and password, purchases or orders made by you, your interests, preferences, and feedback / survey responses.|
|Website Usage Data includes any automated technologies or interactions||
Includes information about how you use our website, products and services.
|Marketing and Communications Data||Includes your preferences in receiving marketing from us and our third parties and your communication preferences.|
We also collect, use and share Aggregated Data such as statistical or demographic data for analytic purposes (for example to improve our website and make it more attractive and easier to use). Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify
you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.
|Smart meter data (Including energy consumption data)||
We collect the following information from your Smart Meter: -
|Switching suppliers||We collect information about you / your energy supplies from your previous supplier as part of the switching process;|
|Third parties or publicly available sources||
Such as, credit reference agencies, the owner of the property (or their representatives) and the local authority in order to confirm your identity.
We may also receive personal data about you from various third parties and public sources as set out below:
|Legal and license requirements.||We may collect your personal information to comply with our legal and license obligations. This could for example be to assess eligibility against government schemes such as the Warm Home Discount (WHD) or Energy Company Obligation (ECO).|
We may use the information we collect to: -
We are allowed to use personal information only where we have a reason to do so, the following are the main reasons that we are permitted to use your personal information: -
We may share your information with:
With your consent, we will also use the information we collect about you (or any other member of your household) to aid us in identifying those individuals who may require additional assistance as a vulnerable customer.
Your smart meter(s) do not store other personal information that could directly identify you, such as your name, address or bank account. Also, if you switch to another energy supplier, we won’t have access to data from your smart meter(s) after you have left us.
We can check the information from your smart meter(s) at any time, and use it to:
If we need to, we might share your smart meter data with:
You can choose how often we take smart meter reads, this can be half hourly, daily or monthly. In order to manage your account to the best of our ability, we will take your smart data on a daily basis. However, you can ‘opt-out’ at any time. You can change your preference at any time by emailing
If you have agreed to half hourly meter readings
We will process the data from your smart meter in the ways we have listed above. We do this because you have given us your consent. You can withdraw your consent at any point by switching to less frequent meter readings (which may impact the products and / or services we are able to offer you).
We may also use your personal information based on our legitimate interests. A legitimate interest is when we have a business or commercial reason to use your information (for instance to add value to our services or to improve our customer service). But even then, it must not unfairly go against what is right and best for you. To achieve this, we will ensure that the collection and processing of your personal information: -
When we first collect personal information from you, or when you take out a new service or product from us, we will give you the opportunity to tell us if you do not want to receive information from us about other services or products. You can usually do this by ticking a box on an application form or contract. You can change your preferences at any time by contacting our Customer Service Team.
We may then use your contact details to send you information by letter, email, text message or phone about your account. We may also contact you with additional information that is relevant to your account with us. If you would like to change the way you receive the additional account information or you would like to add or remove this service, please contact our Customer Service Team. We will contact you by electronic means unless you have advised us this is not appropriate.
We may also use your information to let you know about other relevant services in accordance with the terms of this Privacy Notice.
The Information we hold about you is stored on our secure servers which are protected from external access.
Our Employees access our systems using individual password protected schemes, which limits access to your data to those who need it in order to provide our services to you.
We, or a third party who we share personal information with may host, store and handle this information inside the European Economic Area (EEA). We will only allow this to happen if adequate safeguards are in place to ensure the country offers the same level of protection as the UK.
We, or a third party who we share personal information with may host, store and handle this information outside of the EEA. We will only allow this to happen if adequate safeguards are in place to ensure the country offers the same level of protection as the UK.
Under Data Protection law you have the right to protect and look after your personal information.
You have the right to ask us to provide you with a copy of any personal information we hold about you.
You can prevent the use of your personal information for marketing purposes by withdrawing your consent at any time. You can set your personal preferences by ticking boxes on data collection forms or speaking to our Customer Service Team. (Even if you have chosen not to receive marketing communications from us, we may still contact you to discuss your account or inform you of any changes to our Terms and Conditions).
The rights set out above may only apply in limited circumstances as we may need to process your personal information to comply with our legal obligations. We will inform you within 1 month of you making your request.
If you are unhappy with the way we handle your personal information, please contact our Data Protection Manager at E at: -
The Data Protection Manager
T3, Trinity Park,
Or email email@example.com
We will try to address your concerns, however, if you remain dissatisfied, you also have the right to lodge a complaint with a superior authority and you can do this by contacting the Information Commissioner at: -
The Information Commissioners Office (ICO):
Telephone: 0303 123 1113
Online: - www.ICO.org.uk/concerns/
We will keep your personal information for no longer than is necessary to support your account and delivery our services to you, we will only use your data for the purposes for which it was collected for.
We will retain your data for the period your account is with and up to 6 years after your account with us is ended. The length of time we will retain the information will depend on the purposes for which we use it and/or as required for us to comply with applicable laws and to establish, exercise or defend our legal rights.
This means that some of your personal information will be kept for a shorter timeframe e.g. we will keep all call recordings for 12 months and we may keep copies of correspondence and complaints for up to three years following resolution. Other information may be kept for a longer period of time e.g. we keep details of your address for a period of up to six years after your account has been settled.
It may be necessary for us to update our Privacy Notice from time to time. Any changes we make will be published on our website and where necessary, sent to you via post or email.
If you would like any more information, please either write to our Data Protection Manager at; E, T3, Trinity Park, Bickenhill Lane, Birmingham, B37 7ES or email us at firstname.lastname@example.org