Smart Meter Top-up
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The Benefits of E Prepayment Smart Meters

  • Prepayment smart meters are making a big difference in the energy sector, providing customers with an effective alternative to credit meters. They give customers a useful way to manage their energy consumption by paying in advance for the energy they use and therefore avoiding unexpected bills.
  • Prepayment smart meters are the latest generation of meters allowing customers more control over their energy as they are able to monitor the energy they are using.
E prepayment smart meter: Change the way you consume energy

Understanding prepayment meters 

As of 2024, approximately 4 million people in the UK use prepayment energy meters. Prepayment meters, also known as pay-as-you-go meters, allow customers to pay for their gas and electricity in advance of their usage.

These energy meters are most popular amongst landlords and tenants and those who prefer to pay for their energy in advance rather than receiving a bill.

Types of prepayment meters:

There are two types of prepayment meters:

1. Prepayment key / card meters

With key and card meters, you use a physical key (electricity) and card (gas) to top-up your meters. You need to take the key/card to a top-up outlet such as a Post Office, PayPoint or Payzone, add credit and then insert the key/card back into the meter for the credit to be transferred.

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2. Prepayment smart meters

With a prepayment smart meter, there are various top-up methods such as; a mobile app, online, by phone, SMS or alternatively, a top-up outlet. A big advantage is that you can top-up without the need to leave your home.

Prepayment smart meters also come with an in-home display which allows you to track your energy usage in near real time.

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E prepayment smart meters: Key benefits for prepayment customers

Prepayment smart meters offer various top-up options over traditional key/card meters making them a lot more convenient. You can top-up your E prepayment smart meter via our mobile app; MySmartE, website, SMS or over the phone. You are also still able to top-up at a local PayPoint, Payzone or Post Office.

Traditional key/card meter users are required to manually check their balance on their meter. With a prepayment smart meter from E, you can check your balance on our handy in-home display and with our mobile app, you can even set alerts when your credit is running low so you know when to top-up.

Switching to E prepayment smart meters is easy and accessible whether you are a new customer or an existing one. If you’re already with us, contact us to arrange a free upgrade to prepayment smart meters. If you’d like to switch to us, visit our website today. We have a 14 day cooling off period and we want you to stay with us because you want to, not because you have to so we don’t penalise you with a termination charge. You don’t have to inform your current supplier, we will take care of everything for you ensuring your switch to E goes smoothly.

Our customers have access to Emergency Credit and for that extra peace of mind, Friendly Credit hours so you never lose power during evenings, weekends and bank holidays.

With E prepayment smart meters, there are no standing charges meaning you only pay for the energy you use.
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Get started with E smart prepayment meters

  • Switching to E prepayment smart meters helps customers budget their energy costs and provides flexibility in topping-up.
  • In addition to paying no standing charges, E prepayment smart meters offer more emergency and friendly credit facilities.
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What Our Clients SayAbout Us

T Stovell

★ ★ ★ ★ ★

Everytime I have contacted the business everyone has been super helpful and show such professionalism. My house move has been stressful, but contacting E has made it a lot easier. I have been with the company for years now and would definitely recommend.

Garry Derby

★ ★ ★ ★ ★

The customer service is second to none on the following:
- quick response with complaints I have had over the months and years.
- cost of living support and the availability of the services offered in time of need.

MARGARET SHIELDS

★ ★ ★ ★ ★

. . . customer service was fantastic polite, friendly and couldn't do enough to solve my problem , wish all companies were as helpful as E, their customers really do come first. 

FAQ's

Register your interest, and you will be contacted within a week of your supply going live to arrange your installation date.

Call 105 to get in touch with your Local Network Distributor. Local Network Distributor is responsible for keeping the physical infrastructure of your electricity supply network in order, which includes substations and power lines.

Generally, the in-home display will regain signal on its own within a few days. If not, you can place your in-home display near the smart meter. Turn your in-home display off, wait for atleast 30 seconds before switching it on.

If the problem persists, please contact us.

To switch to a smart prepayment meter, contact your energy supplier. They will arrange for the installation and provide you with all the necessary information.