How Did We Do? Smart Meter Top-up

Energy Bills Support Scheme

The Energy Bills Support Scheme (EBSS)

What is the Energy Bills Support Scheme?

The Energy Bills Support Scheme is a government scheme that will deliver a £400 non repayable discount to eligible households to help with the rising costs of energy bills this winter.

There is no need to contact us to apply for the discount as it will be automatically delivered in 6 instalments between October 2022 and March 2023.

How you will receive the discount will depend on how you pay for your energy so we have included further information below.

Who is eligible for the Energy Bills Support Scheme?

All households with a domestic electricity supply are eligible for the Energy Bills Support Scheme.

How will I receive the discount?

Providing you are still on supply with us, you will receive your voucher through the post by the 17th of each month for you to use to top-up your electricity meter.

So far, we have posted all October, November, December and January vouchers to eligible customers and over 87% of the October, November and December vouchers have been redeemed. If you haven’t yet redeemed your vouchers, remember they are only valid for 90 days from the date of issue so please ensure you visit a Paypoint outlet to redeem them before they expire.

To find your nearest top-up outlet click here

What should I do if I haven’t received my voucher?

If you still haven’t received your October, November or December voucher it is important to let us know which you can do here. You should receive your January voucher by 17th January.

Providing you are still on supply with us, the discount will be automatically credited to your smart electricity meter each month. The discount for October and November will be £66 and December, January, February and March will be £67.
If we are unable to credit your meter for any reason, please be assured we will contact you to arrange for you to receive it via an alternative method.

If you pay by Direct Debit then providing you are still on supply with us, £66 will be deducted from your October and November Direct Debit payments and £67 will be deducted from your December, January, February and March Direct Debit payments.

If you pay on Receipt of Bill, the discount will be automatically credited to your energy account each month. This will be £66 in October and November and £67 in December, January, February and March. This will appear on your bill as ‘Energy Bills Support Scheme’.

How do I redeem a PayPoint voucher?

You can take your voucher to a PayPoint outlet along with your electricity key or gas card. You will need to provide the PayPoint outlet with suitable identification in order to redeem the voucher and if you are redeeming the voucher on behalf of someone, you will also need to provide their identification before the voucher can be redeemed.

You can take one of the following pieces of identification that matches the name and address on the voucher:

UK Driving Licence
Current Passport
Bank Statement
Council Tax Bill
Utility Bill
Proof of Benefits

Can I have the Energy Bills Support Scheme discount towards gas?

Following HM Government guidance, the Energy Bills Support Scheme discount is paid by your electricity provider towards your electricity supply.

Will I need to pay the discount back?

No, the £400 discount replaces the previously announced £200 government rebate and will not need to be paid back.

Please be aware of targeted scams

We’re aware that scam texts and emails in relation to the Energy Bills Support Scheme are on the increase. Please pay particular attention to texts and emails containing links or requesting bank details.
If you believe you may have fallen victim to a scam and your personal information may have been compromised, there is further information and advice available on the government website.

Scam Example

Additional information

For further information on the Energy Bills Support Scheme, please visit GOV.UK (

For further information on support that may be available to you, please visit Help for Households

Your personal data will be shared with the Department for Business, Energy and Industrial Strategy (BEIS) to support administration of the Energy Bills Support Scheme (EBSS). These data consist of your meter point number, whether you have received and redeemed each EBSS payment and data about your meter point including your billing cycle and how you pay your bill.

BEIS is collecting and processing this information under the ‘Public Task’ (UK GDPR, Article 6(1)(e)) legal basis. Processing is necessary for monitoring, assurance, fraud prevention and evaluation purposes of HM Government’s Energy Bills Support Scheme. This task is carried out in the public interest and in the exercise of official authority vested in the Secretary of State for BEIS.

You can find more information on how BEIS will use your personal data in the BEIS Privacy Notice available here.